I feel almost mean bringing this up, but couldn't resist.
On Friday, I was invited along to a family dinner at a restaurant in Upper Hutt. Pretty much everything that could go wrong did go wrong from the minute we stepped in the door.
The waiter couldn't find our booking, although we could see it plainly written down in the bookings book. Perhaps it was because he couldn't seem to grasp the (extremely common) name the booking was under. Even pointing at the entry didn't help.
He didn't escourt us to a table. We found a suitable one by ourselves. Then he plonked our menus down and told us all about how we couldn't have coffees (we hadn't asked for any), and how he was new on the job and that he didn't like working in the kitchen so he preferred to work out the front. Great, I'm not sure that we felt particularly reassured by these comments. He took our drinks order, and then promptly forgot to bring us our drinks, although he did bring over water and 5 glasses for our table of 4.
He came over to take our dinner orders, but he didn't know what the soup or the fish of the day was, after checking with the kitchen he reported back that the fish was "te-ra-ki-hi or something", we corrected his pronounciation and felt so proud when he got it right the next time when another diner enquired. You might wonder how we knew that he got it right the next time, this was due to his habit of standing far away from the table he was serving and raising his voice to be heard.
He brought out our entrees and proceeded to bump the spoon in the pesto sauce dip onto the pale tan pants of one of the members of my group. Strangely, he didn't apologise for this, and instead said "accidents happen", as if it had been our fault he was clumsy.
Eventually our mains arrived and it was interesting to see that he'd stuffed up the order. He'd muddled my pork sirloin steak meal with a steak meal, with the result that the steak meal was served medium instead of the requested rare.
It was about this time that he got confused about who we were again and interrupted our conversation to say that he'd been rung by his boss and that our meal was free. Of course, this was too good to be true, he was actually meant to tell someone else this good news. Oh well.
All in all, it was actually quite funny to be served by this guy. He was bad in an almost sort of Fawlty Towers way.
Thinking about it now, I feel sorry for the restaurant that employed him. They will have to invest a lot of time and effort into training him, rather than cutting their losses. With unemployment at low levels and laws that protect incompetant workers it must be so hard to get the right staff. Still, who knows? Maybe this waiter will be a fast learner and learn before he drives away all the business of this restaurant.